Help Scout - Slow Email Delivery

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Help Scout has been experiencing sporadic delays with incoming email delivery. It's been hard to diagnose as some cases were caused by external email servers getting the email to us in time, while other cases may have in fact been caused by our own mail server.  Therefore, tonight we will be making changes to our mail server to address the issues we can from our side.  

Starting at 9pm CST/10pm EST, the mail server will go offline for approximately 10 minutes (or less) so that we can make some configuration changes. Emails will most likely bounce during this time but we will work as quickly as possible to prevent the loss of any emails.

We are so sorry for the inconvenience, but once this change is made, we feel our mail server will no longer play a role in the random slow deliveries.

UPDATE: 10:20 pm EST -

The mail server changes were executed this evening and it was a success.  We were able to do everything ahead of time, so the originally planned offline time of 10 minutes was shortened to 15 seconds (long enough for us to perform a server restart).  No emails should have been lost during this short window. 

Once again, we feel this change will solve the email slowness from the Help Scout side.  Please continue to watch for slow deliveries, and if you spot any, don't hesitate to let us know.